Refund shall be made under following conditions

  • Order was cancelled before 24 hours of the actual time of delivery;
  • Order was not delivered to the recipient. (This does not include the case for unfounded recipient)
  • If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
  • Since flowers and fruits are perishable products, return or exchange will not be possible.

A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer we are not liable, for any loss or claim beyond the amount actually paid by customer.However, there are some orders which are we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.Cancellation of order shall be made via written mail with Subject: Cancellation Request and mail to info@luxuriouslion.com mentioning following details:-

  • Order ID:
  • Cancellation Reason:
  • Mode of Payment / Refund Account Details:

CANCELLATION BY US

We reserve the right to cancel the order/s between us if:

  • We have insufficient stock to deliver the Products you have ordered; or
  • The price or description of the Products was listed incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers.
  • If we do cancel your order we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.

OUR LIABILITY

We will not be liable for any loss you suffer through failure to use the Products in a normal and proper manner or through altering or modifying the Products, failure to follow any guidelines or using the Products in a careless or negligent manner.Our liability to you other than for death or personal injury caused by our negligence is limited to the cost of replacement of the Products or refund of the price paid for the Products.We will not be responsible for any failure to deliver Products or delay due to any event or unforeseen circumstances beyond our reasonable control. If you have any questions/comments about our Cancellation and Refund Policy, please email us at info@luxuriouslion.com